• I have a general query, who should I contact?

• If you have any queries please email us using the contact us link or if you would like to place an order over the phone please call us on 01736 798471 between the hours of 10am – 5pm Monday to Friday.

• How much will postage cost?

• Price of UK postage is determined by product value and/or weight. For smaller items such as T Shirts, Hoodies, etc. the price of postage will be £1.99 - £2.99 and sent via 1st Class Royal Mail, you can also choose other available delivery options.(during Royal Mail strikes & the run up to christmas we advise you choose a next day courier service)

• We Also offer a Next Day Service from £5.99 which you can place on your order to ensure your item arrives on time.

• Can you deliver on Saturdays, Sundays and Bank Holidays?

• Unfortunately, we cannot arrange courier deliveries to take place on these days athough small items like T Shirts are sent with Royal Mail should be delivered on Saturdays by your postman.

• Can I have my order delivered to a different address?

• Yes. When you place your order either on the website or over the phone you will be asked for a billing address and a delivery address.

• Please note your billing address must always be the address to which your credit card is registered and we will check to verify this.

• If you are paying by Paypal please make sure you enter the delivery address on the paypal page aswell as this is the address we will use if you choose paypal as you payment method.

• When should I expect my order to be delivered?

• We aim to get your order to you as quickly as possible and generally ship the same day or next working day with ,

• however please allow a maximum of 5 working days for delivery during peak times & postal strikes etc.

• (80s Party T Shirts are usually made & dispatched the same or next working day 1st class post so you should expect them the next day, If you've left it to the last minute then just give us a call to place your order)

• What happens if I'm not in when the delivery is made?

• Larger items will be sent via courier, Our courier will leave you a card if you are not at home. On this card will be a phone number – so you can arrange another delivery at a more suitable time or you can collect your parcel from their local depot. If you miss the delivery 3 times the parcel will be returned to us & you will have to pay for it to be sent ot again. (the courier charges us for this & will note your door colour to prove they have attempted delivery & left a card)

• Can I specify a time for my goods to be delivered?

• The specific time that our carriers or Royal Mail will deliver is beyond our control, however if you are not in a card will be left and they will attempt to deliver on another occasion or you can collect it from their local depot.

• How do I return faulty items?

• Please contact us 1st for returns info & then return the item to the address below along with a note to explain the reason for the return.

• Please remember to include your order number, name, address & tel number with all returns.

   

• Send the goods in an unused condition in their original packaging to:

• Streetlife

• Opp. Ventnor Terrace,

• St.Ives,

• Cornwall

• TR26 1DU

• How can I make payment?

• There are various ways of paying on and offline, we accept most major credit & debit cards, Paypal & Google Checkout online  or alternatively you can call to pay by card or send us a cheque or postal order with a copy of your order.

• What credit / debit cards can I use?

• We accept most major cards inc. Mastercard, Switch, Maestro, Solo, Visa, Visa Debit, Visa Electron, Visa Delta cards and American Express.

• How do I know if an item is in stock?

• Unless otherwise stated on the site, all items are in stock. If there are any problems we will contact you by phone or email.

• How will I know if you've received my online order?

• Once you have placed an order online you will automatically receive an e-mail from us confirming the details of your order including your order number. If you pay by Paypal you will receive a email receipt from them aswell. If you have any problems when making payment with paypal or any other payment issues please contact us by email or phone (01736 798471)

• How will I know if my order has been sent out?

• We will send you an e-mail as soon as your order is dispatched. If the status of your order says 'Dispatched' that means we have sent it on that date and should expect it 1-2 days after depending on your location.

• Can I cancel my order?

• If for whatever reason you need to cancel your order, we will need to be contacted immediately on 01736 798471 (mon-fri 10-5pm) before the item is sent out. (an email may not get to us in time!)

• How do I exchange non faulty items?

• If we have sent you the wrong item or size by mistake then we will exchange for it free asap, Just contact us to let us know you want to return an item and let us know.

• Returned items must be sent back in their original unused condition within 14 days of receipt.( if your item is for a birthday or christmas present etc then just let us know and we will extend the return period)

• Once received back we will offer an exchange for item/s of the same value or higher, a credit note or a full refund if required. In most cases, your original postage and packing charges will not be refunded.

• Clothing must be returned unworn & unwashed.

• Any returned items that have been worn, washed, have makeup marks on or smell of perfume will not receive a refund and will be returned to you at cost.

• Custom printed T Shirts & Hoodies cannot be returned unless there is a fault in which case an exchange for the same item will be given.

• We can only refund onto the same card or paypal account that was used for the original payment.

• You will be required to pay postage when returning your exchange items to us & pay return postage for the exchanged item to be sent back to you.

If your question has not been answered feel free to give us a call on 01736 798471 (Mon-Fri 10-5pm).